Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

Job Description Summary

Job Description

Essential Functions:

• Responsible for the use of audiovisual equipment in the Benson University Center, University Activities Space, Manchester Plaza, and Zick's. Includes installed and portable audio systems, projectors and screens.

• Performs preventive maintenance and testing of all multimedia systems to include maintaining an accurate inventory database.

• Collaborates with Information Systems Multimedia on repairs, purchases and equipment upgrades.

• Trains undergraduate student employees and professional staff members on the operation of and troubleshooting multimedia systems.

• Meets with event hosts to determine how to meet their multimedia needs within the capacity of the facility and day-of support.

• Responsible for on-site multimedia event support with the assistance of student employees. Works with Campus Programs and Services staff to schedule student employees.

• Maintains documentation of equipment upgrades, event notes, and training records.

• Consults with outside contractors hired by event hosts to provide advanced technical productions.

• Availability to work evenings and/or weekends and on-call, as specified by supervisor.

• Performs other related duties as assigned.

Required Education, Knowledge, Skills, Abilities:

• Associates degree plus 1-3 years of related experience or an equivalent combination of education and experience.

• Applies advanced knowledge of the job to complete routine and non-routine assignments; comprehensive understanding of technical aspects of the job

• Excellent written and oral communications skills, and ability to deal effectively with students, faculty and staff as well as peers and management.

• Ability to identify service, technical, and training needs, analyze growth requirements, keep current on system changes and updates, implement changes as appropriate.

• Strong organizational and interpersonal skills as well as the ability to supervise student employees.

• Must have good troubleshooting/problem solving skills in electronics.

• Ability to work in high pressure situations as well as a working familiarity with multimedia system design, video conferencing systems, and systems integration.

• Knowledge of electrical safety.

• Should be able to meet requirements of the University's automobile insurance.

Preferred Education, Knowledge, Skills, Abilities:

• Bachelor's degree.

• Operation of hand and power tools.

• Basic Network understanding.

• Basic audio engineering.

• Microsoft office tools to include Excel and Word.

• AMX programming software.

Physical Requirements:

• Ability to lift up to 50 pounds.

Environmental Conditions:

• Subject to inside/outside environmental conditions.

• Frequently in close quarters, and subject to hazards

Additional Job Description

Time Type Requirement

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

WakeForestseeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on thebasis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran statusandencourages qualified candidates across all group demographics to apply.