The Division of Student Affairs provides opportunities that foster safety, affirmation, and belonging while supporting the academic, artistic, and holistic development of every student, as they strive to achieve their potential as student-artists in their global community. UNCSA's student body consists of 500+ commuter and 700+ residential high school and college students.

Within the Division, the area of Student Affairs Operations provides on-going maintenance and on-call support for 420+ residential college and 200+ residential high school students.

Repost: Previous applicants need not apply you are still under consideration
This role conducts preventative, routine, and emergency repairs for on-campus facilities, with a focus on residential/on-campus student living spaces (age ranges from early teens to late 20s) while applying an understanding of the university needs as well as the operational and safety limitations of building systems and equipment. Employee will respond to customer expectations within parameters of the Division of Student Affairs and Housing Department's mission and goals. This role provides consultation and/or technical assistance to UNCSA Facilities Management staff and outsourced contractors, while seeking opportunities to provide better customer service.

Monday - Friday
Occasional weekends and emergency on-call

7:30 AM - 4:00 PM

Note: Ability to work after hours

Facilities Maintenance
Employee shall handle problems professionally, efficiently, timely, and creatively and keep internal and external customers and supervisors informed of project status and escalate possible controversial issues or situations as appropriate. Work in a contactless environment in support of University Pandemic Response Expectations. Maintain and provide excellent student-centered customer experience. Communicate appropriately and effectively in a diverse environment. Maintain and service a variety of vehicles, equipment, and machinery. Daily management of spare parts inventory. Perform skilled and semi-skilled work in the repair, servicing, and maintenance of buildings, electrical, mechanical, plumbing, and HVAC equipment. Troubleshoot, test, and work with electrical and mechanical systems, electronics, and hydraulic control valves and systems. Assist UNCSA Facilities Management and outsourced contractor trades with equipment-specific preventive maintenance and maintenance scheduling. Operate hand and power tools in a skilled and safe manner. Employee should be willing to modify their preferred way of doing things and adapt communication and work style to the situation. Coordinate service work with other tradespeople within UNCSA Facilities Management Department and outsourced contractors.

Customer Focus
Handle problems professionally, efficiently, timely, and creatively and keep internal and external customers and supervisors informed of project status and escalate possible controversial issues or situations as appropriate. Provide timely, accurate, and actionable information and feedback to customers about equipment issues; and provide exceptional service to all campus constituents. Demonstrate excellent verbal and written communication skills. Show empathy for others and demonstrate emotional intelligence when engaging customers, clients, and other employees of the organization. Respond within 48 hours to maintenance requests submitted by customers to the StarRez web-based maintenance system and complete the closeout process. Perform all elements work order process including documentation of work completed and provide feedback as needed to drive reliability across similar equipment. Employee shall communicate positively with internal and external customers while demonstrating a can-do attitude when faced with challenging situations or conflicts. Use basic computer programs and e-mail correspondence, as required by the department. Writes clearly and informatively. Employee shall demonstrate capability to adapt to new, different, or changing work requirements or procedures and participate in change processes in a positive manner.

Safety Improvements & Preventative Measures
Independently determine the need for, and perform, basic upkeep and service-related work on mechanical, structural, plumbing, and electrical equipment, with little/no supervision with residence halls and apartments. Provide preventive maintenance on HVAC equipment as required by manufacturer's specifications, including, but not limited to filter replacement within Moore Hall, Sanford Hall, Connector Building, Artist Village, and Center Stage apartments. Ensure that all safety and essential system checks are executed per Original Equipment Manufacturer, OSHA, and University expectations.

Graduation from high school or equivalent. Experience in the trade(s) areas related to the position's role may be substituted on a year-for-year basis.

If no applicants apply who meet the required competency level and training and experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Having an APPA Educational Facilities Professional Certification

OSHA 10-Hour Training Course Certification

Experience working in a higher-education setting, school district, hospital or related large facility or multiple facilities where there are live-in residents.

Journey-level tradesperson in one of the following: HVAC, electrical, carpentry or mechanic
Proper knowledge of accepted preventive maintenance principles, mechanical repair/replacement procedures, pareto analysis, and project management.

Desire to improve upon existing system while providing the best possible customer service.

General working knowledge of natural gas and kitchen appliances.

Must possess a strong knowledge of plumbing, electricity, maintenance of steam and mechanical equipment.

Must have 4 years of work experience in the skilled trades, including apprenticeship or technical training. At least two years of this experience must be in the same craft.

Ability to perform a limited variety of recurring and related tasks/functions using easily understood steps/processes/functions/applications to perform corrective and preventive maintenance or construction of facilities. Ability to provide technical assistance to others by troubleshooting simple facilities maintenance issues and determining their cause. More complex issues are typically referred to a higher level technician. Skilled at operating basic tools and equipment of assigned trade(s).

Ability to identify facilities-related maintenance problems and implement standard courses of action to resolve problems within established project timeframes and administrative and technical requirements. May involve supervisor when dealing with nonroutine issues to determine most appropriate course of action. Ability to solve problems of limited complexity or refers to appropriate skilled technicians.

Ability to follow instructions through standard work-orders for assigned tasks. Seeks approval of supervisor based upon complexity of task completed. Ability to perform routine or repetitious tasks completely and accurately. Ability to check work for mistakes before completion of tasks. Ability to compare finished work to what is expected.

Ability to understand objectives and priorities related to activities and tasks in order to follow plans and scheduled projects. Ability to recognize and obtain required equipment, materials, and tools that are needed to do the job. Ability to accomplish tasks within established timeframes. Ability to understand obstacles/roadblocks, by following prescribed processes to ensure timely task accomplishment.

Ability to state message in a clear and effective manner; ability to listen to others. Ability to ensure that information gets to the right person within the agreed upon time frames. Ability to use appropriate language that is easy for others to understand.

Ability to perform tasks and duties safely to avoid danger to self and others. Ability to identify and inform supervisor of potential safety problems. Ability to warn others of potential hazards. Ability to use appropriate protective equipment following established protocols. Ability to incorporate accident prevention and corrective measures in work related activities. Ability to follow appropriate post-emergency procedures.

Ability to promptly and attentively respond to customer requests within established parameters and time frames. Ability to perform work in the least disruptive manner possible to customers. Ability to demonstrate courteous actions and follow the organization's established protocol for customer service.

The University of North Carolina School of the Arts is an equal opportunity and affirmative action employer and all qualified applicants are welcome to apply without regard to age, color, disability, gender, gender identity, gender expression, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application process as required by state regulations will result in your application being rejected for the vacancy and you will not be considered for the position. The UNCSA participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Final candidates are subject to criminal background checks.

EEO Contact Information
Applicants needing assistance with the application process are asked to contact: suttonar@uncsa.edu