Assists patients through the registration process verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing. Assists new employees with registration workflows.
• Follows established protocols for collecting and posting co-pays, payment processing and review of records for bad debt. Adhere to No Surprise Act.
• Responsible for maintaining accurate cash drawer and preparing daily deposits and following practice close processes.
• Follows practice scheduling guidelines for single or multiple clinics and return, referral and testing appointments Assists new employees with appointment scheduling.
• Follows office procedures for incoming calls, messages, voice mail and email and coordinate follow up where needed.
• Manages referrals and obtains precertification as needed and notifies pre-cert coordinator for follow up.
• Creates a positive guest experience through adherence to Steps of Service protocols. Deescalates situations when necessary.
• Trains new employees on general clerical support; paperwork, medical records, faxes, scans, filing, typing, etc. Ensures new patient information is delivered in a timely manner.
• Mail new patient packets and contact new patients the day before their scheduled appointment. Adhere to no show policy, send letters and document no shows in a timely manner.

REQUIRED

PREFERRED
Certification in Health Care Access (CHAA, CAA)