Job Description

• The Program Manager/ PM Relief #2 will have general oversite of the Case Management Department, and departments or teams created under the case management division. The Program Manager/PM Relief #2 will also directly report to the Program Director of this division.
• The Program Manager/ PM Relief #2 will collaborate closely with the Program Director to report all resource allocations needs, in adherence with contractual requirements.
• The Program Manager/ PM Relief #2 is responsible for the general oversight and operational performance of the Case Management Department in an on-site children's residential facility. This position is responsible for ensuring contractual requirements and client expectations are met at the on-site residential facility. Acts as primary contact to the client during on-site events.
• All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Acuity International is recognized.

DUTIES AND RESPONSIBILITIES:

• Validates and approves timesheets for all direct reports.
• Ensure all timesheets are approved throughout the department in a timely manner.
• Ensures that all contract policies and procedures are adhered to.
• Ensures all case management assessments are completed according to ORR policy.
• Ensures the case management department are adhering to the safe and timely release of the children in care.
• Ensures that children with higher needs are transferred to an appropriate placement in a timely manner.
• Ensures quality care for all residents and timely response to children needs.
• Supervises the Case Management Supervisor and has general oversite of the entire case management, discharge and reunification team, and any other teams developed under the case management division.
• Responsible for team building, coaching, staff appraisals, performance measures, and training on policy updates.
• Ensures all case management databases are updated according to contract policy and procedures.
• Ensures quality care and provision of services for all children with prompt response.
• Ensures quality communication with all potential sponsors and family members.
• Provides daily reports or any reports needed to ORR.

• Attends all required meetings internal and external.
• Oversees the supervision and compliance in training of all staffunder their division.
• Ensures all databases are maintained and include quality data.
• Performs audits and provides recommendations to meet compliance standards.
• Other duties as assigned by Program Director.

QUALIFICATIONS:

• Bachelor's Degree in a social service or related field with 5 years or more experience in fields that demonstrate supervisory and case management expertise., working with vulnerable youth and their families.
• CPR certification, preferred - while we accept applicants without, all employees in service of this contract require CPR certification
• Bilingual in English and Spanish (Read, Write, Speak)
• 5 years or more of case management experience with childrenor adolescents.
• 5 years or more of Operations experience.
• Demonstrated experience training and leading others and adapting to diverse situations.
• Possess good verbal and writing skills.
• Excellent presentation skills as well as oral and written communication skills.
• Proficiency with computer, common office equipment, and MS Office products.
• Clean criminal background check and drug screen.
• Clean Child Abuse and Neglect (CA/N) or child protective services check.

PREFERRED QUALIFICATIONS:

• Master's Degree in social work, psychology, sociology, or other relevant behavioral science

Physical Requirements and Working Conditions

• Must have the ability to stand, sit, walk, stoop, kneel, squat, crawl, climb, bend, balance and twist for extended periods.
• Must have the ability to lift up to 30 pounds on occasion.
• Able to withstand changing environmental conditions with the weather (rain, lightning, and winds).
• Must be able to safely maneuver throughout the job site (sports field, construction areas, etc).

Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

For OFCCP compliance, the taxable entity associated with this job posting is: