Essential Duties and Responsibilities |
Supervision
- Supervise 2-3 Master's Level Professional Coordinators
- Conduct weekly one-on-one meetings with staff members
- Work to create an environment of mutual support and encouragement of teamwork
- Complete formal evaluations of staff members and provide ongoing feedback
- Provide biweekly training or development for Coordinators
- Oversee management of programming and staff development budgets.
- Work closely with Student Leadership (Residence Hall Association, National Residence Hall Honorary, and Leadership Development Initiatives) and Training (Professional Staff, Graduate staff and RA Staff training .
Administration
- Co-chair Training and Development Committee
- Discuss, implement, and evaluate policy-making decisions affecting Residence Life
- Provide input and assist in the preparation of the Residence Life budget
- Meet weekly with Associate Director of University Housing for Residence Life
- Develop and maintain collaborative relationships with other departments and offices
- Coordinate staff manual revisions and oversee the dissemination of policy and protocol updates and changes
- Serve on committees, task forces, and search committees as requested or approved by supervisor
- Serve on at least one non-UH committee in Student or Academic Affairs
- Perform administrative tasks as delegated by the Senior Associate Director of University Housing for Residence Life (i.e. coordination of RA break duty, facilitation of all Residence Life meetings, etc.)
Case & Crisis Management
- Clearly communicate, interpret, and enforce department and university policies to staff and students
- Ensure staff members are appropriately confronting and documenting behavior issues and concerns
- Review all incident reports and documentations and consult with the Office of the Dean of Students as needed
- Consult on educational interventions to minimize behavioral issues within the community
- Supervise the case management responsibility for Coordinators, including follow-up and referrals in consultation with the Office of the Dean of Students Adjudicate student conduct cases as needed
- Serve as a resource and referral for students of concern
- Provide leadership during crises in the residence hall and in the greater campus community
- Guide staff through successful implementation of the Residence Life and Appalachian State crisis protocol
Community Development
- Be accessible, visible, and present during all check-in and check-out dates
- Make efforts to get to know residents, students, and staff, maintaining a level of visibility with each group
- Promote student involvement in residence hall activities, hall governance, and general co-curricular campus life
- Attend staff-planned community development activities and educational events
- Promote recognition and appreciation of students and staff
- Create the vision and goals for the side of campus in which they oversee
Inclusivity
- Develop departmental expectations, policies, procedures, and resources to support the development of an inclusive community
- Hold self, students, and staff members accountable to departmental, divisional, and university expectations regarding diversity, equity, and inclusion
- Challenge colleagues and staff to recognize their biases and grow in their understanding of themselves
- Develop and utilize skills to work with diverse student and staff populations
- Maintain sensitivity to different perspectives and identities
- Address all incidents of bias
- Learn ways to advocate for the needs of all staff and students
Staff Employment
- Assist the Assistant Director for Recruitment, Selection, and Training with oversight of hiring, onboarding, and corrective coaching of full-time and part-time staff members including students
- Train supervisors in techniques and methods for instituting on-going constructive and evaluation of staff
- Conduct periodic evaluations of job descriptions, staff remuneration, and staffing structure
Liaison Relationships
- Develop and maintain collaborative working relationships with campus partners
- Attend one Residence Hall Association and Resident Assistant Council meeting a semester
- Work closely with University Housing - Student and Administrative Services staff regarding room changes, consolidations, occupancy reports, withdrawals, etc.
- Work closely with University Housing - Facilities Staff regarding maintenance and housekeeping concerns
- Serve as liaison to parents for area of responsibility
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